Question 1

How long does delivery take?

Accepted Answer

UK orders are dispatched within 1 business day and typically arrive in 2-3 business days via Royal Mail Tracked. European orders take 5-10 business days. USA and Rest of World: 7-14 business days. All orders include tracking.

Question 2

How much is shipping?

Accepted Answer

UK Standard (Tracked 48): Free. UK Express (Tracked 24): £7.95. Europe: £8.95. USA: £12.95. Rest of World: £14.95. All shipments are tracked and insured.

Question 3

Is your jewellery real silver?

Accepted Answer

Yes. Every Heavy Lies piece is made from 925 sterling silver — that's 92.5% pure silver alloyed with 7.5% copper for durability. Every piece is independently hallmarked at the Birmingham Assay Office (established 1773), one of the UK's largest and most established — even pieces under 7.78 grams, where the law doesn't require it.

Question 4

What's the difference between sterling silver and silver plated?

Accepted Answer

Sterling silver is solid silver throughout — the same material from surface to core. Silver plated jewellery is a thin layer of silver electroplated over a base metal like brass or copper. The plating inevitably wears off with daily wear. Heavy Lies only uses solid 925 sterling silver. No plating. No base metal core.

Question 5

What's the difference between sterling silver and stainless steel?

Accepted Answer

Stainless steel is not a precious metal. It's an industrial alloy used in cutlery, surgical equipment, and construction. While durable, it has no intrinsic value and cannot be hallmarked. Our pieces are 925 sterling silver — a genuine precious metal that holds its resale value and develops a unique patina with wear.

Question 6

Will sterling silver tarnish?

Accepted Answer

Sterling silver can develop a natural patina over time when exposed to air, moisture, and skin oils. This is completely normal and actually a sign your silver is genuine. Tarnish is purely cosmetic and easy to manage: store your pieces in the anti-tarnish pouch included with every order, and polish occasionally with the included silver cloth.

Question 7

How heavy are your pieces?

Accepted Answer

We design for substance. Our rings range from 5g to 15g depending on the design. Chains range from 15g to 45g. When you pick up a Heavy Lies piece, you'll feel the difference immediately — the weight is what tells you it's real silver.

Question 8

Can I cancel or change my order?

Accepted Answer

If your order hasn't shipped yet, reply to your order confirmation email and we'll sort it immediately. Once an order has been dispatched, we're unable to make changes — but you can return it under our 30-day return policy for a full refund.

Question 9

Do you offer gift wrapping?

Accepted Answer

Every Heavy Lies order arrives in our signature black box with a polishing cloth and anti-tarnish storage pouch included. It's presentation-ready straight out of the box.

Question 10

What's your return policy?

Accepted Answer

30 days, no questions asked. If you're not completely satisfied, return the item in its original packaging for a full refund. We'll even cover return shipping for UK orders. Refunds are processed within 5-7 business days of receiving the return.

Question 11

Do you offer a warranty?

Accepted Answer

Every Heavy Lies piece comes with a 2-year warranty against manufacturing defects. If your piece breaks under normal wear within 2 years of delivery, contact us and we'll repair or replace it free of charge.

Question 12

How do I find my ring size?

Accepted Answer

Wrap a strip of paper around your finger, mark where it overlaps, measure the length in millimetres, and match it to our UK size chart. We offer UK sizes O to T. Tip: measure at the end of the day when your fingers are at their largest.

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